Privacy policy
Privacy Policy
NovaLifeX operates this store and website, including all data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). NovaLifeX is powered by Shopify technology, which allows us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or conduct another transaction through the Services, or when you communicate with us through other means.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymous data or data that has been de-identified so that it cannot reasonably identify you.
Depending on how you interact with the Services, where you live, and what is permitted by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:
Contact Details
Including your name, address, billing address, shipping address, phone number, and email address.
Financial Information
Including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment methods, payment confirmations, and other payment-related information.
Account Information
Including your username, password, security questions, preferences, and account settings.
Transaction Information
Including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications With Us
Including information you provide when contacting us, such as when you send a customer service request or complaint.
Device Information
Including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information
Including information about your interaction with the Services, such as how and when you use or browse them.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you
For example, when you create an account, visit or use the Services, communicate with us, or provide your personal information in other ways.
Automatically through the Services
Including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers
Including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
From partners or other third parties
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering preferences, sending account notifications, handling purchases, returns and exchanges, creating and managing accounts, arranging shipping, enabling returns, allowing product reviews, and providing personalized shopping experiences.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional emails, text messages, or postal mail, and displaying advertisements for products or services on our Services or other websites based on your activities.
Security and Fraud Prevention
We use personal information to authenticate accounts, provide secure checkout experiences, detect fraud or illegal activity, and protect our Services.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Communicating With You
We use personal information to provide customer support, respond to requests, and maintain our business relationship with you.
Legal Purposes
We may use personal information to comply with legal obligations, respond to lawful requests by authorities, participate in legal proceedings, and enforce our Terms of Service.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:
Service providers
Including Shopify and other vendors who provide services such as IT management, payment processing, data analytics, cloud storage, customer support, order management, and shipping.
Marketing and business partners
We may share information with marketing partners to show you relevant advertisements.
When you request or consent
For example, when you request a product delivery or use social media integrations.
Affiliates within our business group
Business transactions
Such as mergers, acquisitions, or bankruptcy proceedings.
Legal requirements
To comply with legal obligations, enforce our policies, or protect our rights.
Relationship With Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access and use of the Services to provide and improve them.
Information you submit through the Services may be shared with Shopify and third parties located in countries different from your own.
Shopify may also use data from your interactions with our store and other Shopify merchants to provide advanced features.
For more information, you can review the Shopify Consumer Privacy Policy.
Third-Party Websites and Links
The Services may include links to websites operated by third parties. We are not responsible for the privacy practices or content of these sites.
Information shared in public areas, including social media platforms, may be visible to others without restriction.
Children's Data
The Services are not intended for minors, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion.
Security and Data Retention
No security measure is perfect, and we cannot guarantee absolute security.
The time we retain personal information depends on factors such as:
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Maintaining your account
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Providing services
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Legal obligations
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Resolving disputes
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Enforcing agreements
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Right of Access – Request access to your personal information.
Right of Deletion – Request deletion of your personal information.
Right of Correction – Request correction of inaccurate information.
Right to Data Portability – Request a copy of your personal information.
Right to Opt-Out of Targeted Advertising – Request that your data not be used for targeted advertising.
You may also opt out of promotional emails by clicking the unsubscribe link in our emails.
Complaints
If you have concerns about how we handle your personal information, please contact us. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed outside your country.
If data is transferred outside the European Economic Area or the UK, we use recognized transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this website and the “Last Updated” date will be revised.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@novalifex.com
Address:
14529 Star Water Rd apt 539
539
Kissimmee, FL 34747
United States