Shipping policy
SHIPPING POLICY
Last Updated: April 17, 2026
This Shipping Policy applies to all orders placed with **NovaLifeX** (“we”, “us”, “our”). By placing an order on our website, you agree to the terms outlined below.
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1. PROCESSING TIME
All orders are processed within **1–5 business days** (Monday to Friday, excluding holidays).
During high-volume periods (sales, holidays, product launches), processing times may be slightly delayed.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with tracking information when available.
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2. SHIPPING TIMES
Estimated delivery times are as follows:
- **United States:** 5–10 business days
- **International orders:** 7–15 business days (may vary by country)
These are estimated timeframes only and are not guaranteed.
Delivery times may vary due to:
- Carrier delays
- Customs processing (for international orders)
- Weather conditions
- High demand periods
- Logistics disruptions beyond our control
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3. SHIPPING RATES
Shipping costs are calculated at checkout and may vary depending on:
- Destination
- Weight of the package
- Shipping method selected
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website when active.
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4. ORDER TRACKING
Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take **24–72 hours** to appear in the carrier’s system.
If you do not receive tracking information, please contact our support team.
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5. DELIVERY ISSUES
We are not responsible for delays caused by shipping carriers, customs, or external logistics providers.
If your package is:
- Delayed
- Marked as delivered but not received
- Lost in transit
You must contact the carrier first. After that, you may reach out to our support team for assistance.
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6. INCORRECT ADDRESS
It is the customer’s responsibility to provide a complete and accurate shipping address.
We are not responsible for:
- Orders shipped to incorrect addresses
- Lost packages due to address errors
- Delivery issues caused by incomplete information
If an order has already been shipped, we may not be able to modify the address.
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7. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)
For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.
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8. LOST OR STOLEN PACKAGES
NovaLifeX is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.
We recommend contacting the shipping carrier and local authorities in such cases.
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9. ORDER MODIFICATIONS & CANCELLATIONS
Orders can only be modified or canceled within **12 hours of purchase**, before processing begins.
After processing or shipment, orders cannot be changed or canceled.
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10. MULTIPLE PACKAGES
In some cases, orders may be shipped in multiple packages depending on:
- Product availability
- Warehouse location
- Logistics optimization
Each package may have its own tracking number.
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11. CONTACT INFORMATION
For shipping-related inquiries, please contact: support@novalifex.com
**NovaLifeX – United States**